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FAQ

Shipping Information

When can I expect to receive my order?

In Stock: Once order confirmation has been completed, shipping preparations will begin, within the following 2 days, and your order will be shipped on the third business day.

Pre Sale: Please refer to the product page for detailed shipping times on pre-order items.

No Stock: Please refer to the product page for detailed shipping times on out-of-stock items.

You can expect to receive your product within 7 to 10 business days when shipped from our warehouse in EU/ US/ CAN.

Please Note: Remote areas and islands are excluded from delivery. Please reach out to our customer service team regarding special requirements or urgent delivery dates and we will endeavour to meet your needs.

Please check our Shipping Policy for additional information regarding delivery locations and costs.

How do I view my tracking information?

You will receive a tracking number via email, which will enable you to track the package through the carrier's website. Typically, we ship via UPS or FedEx.

Where does JANSNO E-bikes ship from?

With a few exceptions based on local regulations, we ship worldwide via EU/ US/ CAN /CN warehouses. Unfortunately, we do not ship to Alaska at this time.

What's In the Box?

Jansno ebike *1
Charger *1
Multifunctional combination tool *1

JANSNO User Manual

How do I assemble an e-bike?

Please click here to view the JANSNO User Manual.

Accessories Please click here for installation video tutorial.

How far can I go on a single charge?

How far can I go on a single charge?

We get this question a lot!
Determining an e-bike's exact range is complicated and difficult to put a single number on. It’s important to keep in mind that riding range for all e-bikes depends on many factors including...

- Total payload (weight), rider + gear
- Average speed
- Pedal assist level
- Throttle usage
- Tire pressure
- Hill grade
- Wind
- Road conditions
- Riding position
- Outside temperature
- How much you pedal
- Tire type
- Age of the battery

So... how far can you go? The range comes down to this: How much energy is required to move the bike at the speed you want to go? The mile ranges we list per battery size are the maximum our tester was able to achieve with. She road in optimal conditions, exclusively on level 1 assist, with no throttle usage. Depending on weight, amount of assist and throttle usage, range will be reduced.

How do I maintain my bike?

Like any traditional bike, standard maintenance will increase the longevity and performance.

1. Seasonal tune ups on your bike are a great way to keep it in pristine shape!

2. Dirt, precipitation and grime from the road can cause brakes to squeak. Using a residue-free brake cleaner on the disc rotor will remove any lingering dirt or oils. This will ensure perfect, noiseless braking.

3. Proper gear shifting will protect the bike's derailleur and chain and keep the shifting smooth. Be sure to always be pedaling but removing 90% of the pressure on the pedals during the shifting process. Never pedal backwards while shifting.

4. Rain, grime, rock salt, and dirt can damage the chain over time, and cleaning your bike and chain will keep it safe and in working order. Using a moist rag and non-corrosive biodegradable cleaners is the most ideal way to clean your bike. Also using proper e-Bike chain lubes will also aid in preventing corrosion.

5. Battery maintenance is also crucial in ensuring the longevity of your bike. You can extend the life and range of your battery by not frequently completely draining the battery completely.

If the batteries are being stored for long periods of time, it is best to keep the battery partial charged around 50-75%. In addition, it is important to make sure that the silver ring on the battery and battery holster is tight. This will ensure a perfect connection between the battery and bike.

Why is the speed of the Jansno X50 purchased different from what the website says?

For safety reasons we have made a safety setting for the JansnoX50 factory, setting a speed limit of 25kmh. about JansnoX50 to lift the speed limit. You need to find the seat of the X50, remove the seat to find the control box and find a black and white connecting cable, which is used for speed limiting. Just unplug the cable to unlock the speed limit.

Return & Refund

Can I cancel or change an order once I've placed it?

We understand that things change and sometimes you hit the “Checkout” button a little too soon. Unfortunately, we’re usually not able to change the contents of an order once it’s placed, but if your order was just placed, we may be able ...

How do I return or exchange a purchase?

We accept returns and exchanges on items purchased from jansno.com for (30) thirty days from the date of purchase. Return shipping is not covered or reimbursed. If you received an order that was incomplete, incorrect or damaged dur... (For details, please check Refund Policy)