FAQs

Q：When can I expect to receive my order?
A：In Stock: Once order confirmation has been completed, shipping preparations will begin, within the following 2 days, and your order will be shipped on the third business day.
Pre Sale: Please refer to the product page for detailed shipping times on pre-order items.
No Stock: Please refer to the product page for detailed shipping times on out-of-stock items.
You can expect to receive your product within 7 to 10 business days when shipped from our warehouse in EU/ US/ CAN.
※ Please Note: Remote areas and islands are excluded from delivery. Please reach out to our customer service team regarding special requirements or urgent delivery dates and we will endeavour to meet your needs.
Please check our Shipping Policy for additional information regarding delivery locations and costs.

Q：How do I view my tracking information?
A：You will receive a tracking number via email, which will enable you to track the package through the carrier's website. Typically, we ship via UPS or FedEx.

Q：How do I assemble an e-bike?
A：Please click here to view the JANSNO User Manual.
Accessories Please click here for installation video tutorial.

Q：How do the Jansno X70's dual batteries work?
A：The X70's dual batteries operate in tandem, providing extended range and power. They can function either independently or concurrently, offering flexibility to the rider based on their needs and preferences.