Shipping Policy

Shipping takes approximately 3-7 business days, depending on destination.

Shipping within the Continental United States is FREE (except for remote areas such as Hawaii, Alaska and Puerto Rico)

Free shipping from European warehouses to most EU countries (except islands and remote areas)

Once placed, the warehouse needs 1-3 days to process your order. You will receive a notification with tracking information once the order has shipped.

*Please Note* : Please ensure you are happy with your order and all the order details are correct before completing checkout. Once your order has been placed, any cancellation requests fall under the above return policy and will be subject to the $200 fee. Additionally, if the shipment details have been passed to our shipping carrier, you will also be liable for the return shipping cost. Address changes and all other order modification requests will be handled on a case-by-case basis and are subject to a fee.

We will make every effort to deliver your package ASAP. However, we cannot guarantee any processing and/or shipping times.

UPS is experiencing heavy delays and sometimes not showing movement in their network for several days after fulfillment.

Please allow 3-5 business days before contacting us for an update. If you have received a tracking number, don't worry, your order has been processed and is on its way to you.

Jansno's is not responsible for the loss of packages that have been confirmed as delivered by the courier. But Jansno's will try to help you sue the courier company.

If you have any questions please feel free to contact us below:

Phone Number: (86) 17324566836

Email Address:


(1) If the delivery address is determined by the freight carrier as a remote area, a certain shipping fee needs be charged based on the original free shipping or charged shipping fee.

(2) If out of stock at local & nearby warehouse, your purchased bike and parts and battery will be shipped directly from China.. If applicable, there may be no tracking progress generation from UPS/FedEx until the package arrives destination country and clears customs. Estimate delivery time 15-30 business days.