Can I cancel or change an order once I've placed it?
We understand that things change and sometimes you hit the “Checkout” button a little too soon. Unfortunately, we’re usually not able to change the contents of an order once it’s placed, but if your order was just placed, we may be able ...
How do I return or exchange a purchase?
We accept returns and exchanges on items purchased from jansno.com for (30) thirty days from the date of purchase. Return shipping is not covered or reimbursed. If you received an order that was incomplete, incorrect or damaged dur...(For details, please check --Refund Policy)
How do I view my tracking information?
You will receive a tracking number via email, which will enable you to track the package through the carrier's website. Typically, we ship via UPS or FedEx.
How quickly will my order arrive?
Short answer: 3-10 business days We do our best to process and fulfill every order within 1 to 4 days after it is received. Once the package leaves the warehouse, delivery times can range from 2 to 6 days depending on where you live. Onc...
When will this item be back in stock?
We're so sorry the bike you want is out of stock! We are working as fast as we can to keep up with demand and receive new inventory daily. While we have a wide variety of bikes to select from, if you have your heart set on one that shows...
Can I backorder out of stock products?
No, we do not accept online orders for out of stock items. However, we encourage you to sign up to be notified when the bike you want is back in stock. Simply click the button that reads., "Out of stock - Notify me," enter your email add...
Where do you ship?
Currently available to the 48 contiguous U.S. states and EU countries. Delivery is not available to Alaska, Hawaii, U.S. territories (including Puerto Rico, Guam, and the U.S. Virgin Islands), and EU islands.
What payment methods do you accept?
Buy bikes, e-bikes and gear at our online store. We accept major credit cards through PayPal Payflow Pro: Visa, Mastercard, PayPal, American Express, JCB, Discover, Diners Club, and more
How will my purchase appear on my credit card statement?
You will see a charge from Jansno Ebike Ltd.
Why is there more than one hold on my debit card?
Banks do not treat debit or checking cards like a credit card. It's important to understand that when using a debit or bank checking card, your funds may be held once for the bank's verification purposes each time you place an order.
When is my card charged?
If you placed an order on our website, your card will be charged at the time your order is placed. If you called us to order service parts, you will not be charged until your order is shipped. If you have a question about a charge, conta...
Why was my order cancelled?
Some situations that could result in a cancelled order include inventory limitations, inaccuracies or errors in product or pricing information, or problems identified by our credit department. We will contact you if all or any portion of...